Contactos
AMA - Agência para a Modernização Administrativa, I.P.
Adress: Rua Abranches Ferrão n.º 10, 3º
1600 - 001 Lisboa
E-mail: ama@ama.pt
How to join the Electronic Yellow Book?
The Electronic Yellow Book is managed by the Agency for Administrative Modernisation.
To start the accession process, please contact us at ama@ama.pt.
Is there an obligation to reply to a user when submitting a complaint in the Electronic Yellow Book?
In the case of a complaint made in the Electronic Yellow Book, the body complained of is obliged to respond to the complainant via the same platform within 15 working days, failing which a fine will be imposed, and there is an obligation to inform the regulator or market monitoring body of the response given to the consumer.
Warning: this content was obtained through machine translation
What is the legislation applicable to the Electronic Yellow Book?
The legislation directly applicable to the Electronic Yellow Book is as follows:
Articles 35a to 39 of Decree-Law No 135/99 of 22 April.
Warning: this content was obtained through machine translation
What is the cost of joining?
Adherence to the Electronic Yellow Book does not incur any cost to public authorities.
Warning: this content was obtained through machine translation