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Launched on 22 July 2021, the new Electronic Yellow Book marks the second stage in the deployment of this e-citizenship tool, after an initial period in which it was intended to gather experiences with a limited group of public authorities.

tarting from the Simplex programme, the Electronic Yellow Book was developed with the aim of enabling the electronic submission and management of praises, suggestions and complaints resulting from the delivery of services by the public administration, irrespective of the channel used.

It is therefore the Online Complaints Book applicable to the public sector. Its objectives are to simplify the paper version of the book by reducing the number of copies and their processing, but also to expand the platforms supporting the electronic version of the book. The Electronic Yellow Book does not only serves to complain. You can submit praises whenever you consider that the quality of the service provided has exceeded its expectations and suggest improvements to the services.

The Electronic Yellow Book is the best place to promote relations between citizens and public administration.

Warning: this content was obtained through machine translation